Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Service Provide remarkable customer service, while processing transactions received via Interactive Teller Machines accurately and efficiently. Be knowledgeable of consumer products and services. Compliance Ensure compliance with applicable federal, state and local laws and regulations. Control losses by following Banker Connect transaction policy and procedures. Adhere t

Perform compliance testing across multiple regulations within the Retail line of business; (i.e., RESPA, FLOOD, Truth in Lending, UDAAP, Truth in Saving, Electronic Fund Transfer, Funds Availability). Possess an in depth knowledge of Retail Banking Regulations; (i.e., RESPA, FLOOD, Truth in Lending, UDAAP, Truth in Saving, Electronic Fund Transfer, Funds Availability. Ind

Risk and Operations Includes but is not limited to providing guidance and support concerning HRTD's risk and compliance related processes, procedures, record retention, folder management, application assignments, and risk management and responses. Participating on and consulting with multiple departments in support of Comerica's comprehensive risk programs and projects. R

Develop and maintain a solid level of technical competency and an understanding of the overall business and financial services industry including knowledge of the SOX/FDICIA implications. Evaluate risks and controls and analyze root cause of issues and provide practical recommendations to achieve an appropriate control environment, including financial, operational, and te

Develop and maintain a solid level of technical competency and an understanding of the overall business and financial services industry including knowledge of the SOX/FDICIA implications. Evaluate risks and controls and analyze root cause of issues and provide practical recommendations to achieve an appropriate control environment, including financial, operational, and te

Cybersecurity Engineering Provides extensive and complete analysis on the technical roadmaps of their respective core competency with an emphasis on the risk reduction and business enablement of their implementations. Drives the enhancement of documentation, process, and procedure to increase the completeness of Audit requirements and reduce time to respond to Audit reque

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

The Consumer Customer Restitution Manager is responsible for managing and execution of Restitution and Remediations for consumers, inclusive of Retail Banking, Small Business Banking, Retail Business Services, Sales and Enablement and Retail Risk Services and other areas providing consumer services. Manages hybrid teams made up of direct reports, indirect team members, co

Lead and manage our paid media planning for all lines of business and all paid media channels; determine the media channel mix to best resonate with our audiences and meet business goals. Leverage prior media knowledge and experience, agency resources, client data, and market understanding to conduct scenario planning. Provide direction to media agency partners to support

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Provide production support and problem resolution with appropriate escalation and follow up. Provide business support and direction to other team members as well as Treasury Management. Provide user acceptance testing's assistance. Complete system monitoring and problem resolution with appropriate escalation and follow up. Train other team members on the various functions

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que